FAQ

1. Do you offer refunds or exchanges?

No, we do not offer refunds or exchanges unless the product is defective, broken, or in poor condition due to a mistake by the seller or the brand. If you receive a damaged or incorrect product, please contact us within 7 days of receiving your order with supporting photos.

2. What should I do if the product I received is damaged or broken?

If you receive a damaged or broken product, please reach out to our customer service team (info@cattusclo.store) within 7 days of receiving your order. Include photos of the damage and a description of the issue, and we will assist you in resolving the problem, including issuing a refund if necessary.

3. How do I know which size to choose?

Each product on our website has a detailed size guide on its landing page. Please refer to this guide before placing your order to ensure the correct size. We do not accept returns or exchanges for incorrect sizes, so be sure to check the measurements before purchasing.

4. How long does shipping take?

Orders are typically processed within 1–2 business days. Delivery time depends on your location and the shipping method selected during checkout. You will receive a tracking number once your order is dispatched to monitor its progress.

5. Will my personal information be safe?

Yes, your privacy is very important to us. We collect only the necessary information to process your order and improve your shopping experience. We do not share or sell your personal details to third parties unless required by law. Your information is securely stored and protected.